Returns & Exchange

We review every case carefully to protect product integrity and support legitimate shipping or fulfillment issues.

Eligibility

Requests are reviewed based on order condition and storage safety.

Return or exchange requests should be submitted within 7 days of delivery.

Products must remain sealed, properly stored, and in original packaging.

Opened, used, or temperature-compromised materials are not eligible.

Orders made for custom synthesis or special procurement are final sale.

A simple workflow for approved return or exchange cases.

Email support with your order number, item details, and a short description of the issue.

Our team will confirm eligibility and provide return or replacement guidance.

Approved returns should be sent back promptly; replacement orders are arranged after review.

If an item arrives damaged, mislabeled, or incomplete, contact us within 48 hours of delivery so we can investigate and resolve it quickly.

Please provide your order number, product name, lot details, photos if applicable, and a concise explanation of the issue to speed up review.